Terms & Policies

 

Last updated: 27/4/2018

RESERVATION POLICIES:

Weekly classes open for class pass holders 1 week before the class. The date is shown on the booking system for when bookings open for those that wish to drop in as and when they can attend. Spaces are limited and we can not guarantee a place if you arrive at the studio without booking.

Bookings for SUP Yoga, workshops and retreats will show 'booking now open' or the date bookings open. If these are not shown on the booking system please get in touch directly at the studio, email or Facebook.

CANCELLATION POLICY:

Weekly classes have a 24 hour cancellation policy, once this has closed you will still be charged for this class. You can cancel your booking via your confirmation email. Please email if you are no longer able to attend and cancellation has closed otherwise the instructor will wait for you to arrive. Class passes are dated with an expiration date, please check this before booking/arriving at the studio. If you book as a pass holder without a valid pass your booking may be cancelled.

SUP Yoga is paid in full at booking and can be transferred to another SUP class, though if less than 24 hours notice is given before the class then you will still be charged.

Workshops, retreats and courses will state whether a non-refundable deposit is required at booking or if full payment is required in which once paid is non-refundable.

Privacy Policy:

Personal Data Collected at booking ~ At the time of booking a certain amount of personal data is collected by Yoga with Rach, this is for the purposes of meeting criteria for our insurance company as well as for your health and safety. Health information is also used to modify the yoga practice for each individuals needs. All information gathered by Yoga with Rach, either on paper or online through the booking process (please check www.bookwhen.com for their privacy policy) is treated as confidential and will not be shared with a third party and will only be viewed by Rachael Wagstaffe, the teacher of the class or service with which you have booked. Information submitted by paper form is kept securely by Yoga with Rach, health questionnaire forms submitted online have an opt in request to not have your information stored online. Information collected will be stored for the time determined by our insurance company. If you wish to alter any of your data, review how it is used or wish to request its return to you, please contact Rachael Wagstaffe on hello@yogawithrach.co.uk or 07970 322553

You may of course decline to submit personally identifiable information to Yoga with Rach, in which case Yoga with Rach may not be able to provide certain services to you.

What is your contact information used for ~ When booking online or on paper you will be asked to complete a health questionnaire form. In doing so you are agreeing to your email and phone number to being used by Yoga with Rach to inform you of class changes and service updates directly relating to the service you have booked.

On the health questionnaire form completed at the booking process you can opt in to be added to our mailing list in which I use the service MailChimp (see their Privacy Policy at www.mailchimp.com) Once added to the mailing list you'll receive direct marketing emails informing you of new, future or alternative service I am providing. You have the ability to opt in and to unsubscribe from this service at any time.

From time to time I may use your phone number to contact you, should you choose to add it at the time of booking. This is only used to contact you about urgent class changes such as a class being cancelled or if you have joined the waiting list and a space becomes available.

Emergency contact information is gathered during the booking process for retreats and collected solely for use in an emergency should Yoga with Rach need to contact your next of kin or give this to the emergency services. This is the only information that would be shared with a third party and only in the context of an emergency.

Notifying you of changes to this policy ~ If there is a change to Yoga with Rach privacy policies or how we use your information we shall contact you via email notice, written or hard copy notice, or through conspicuous posting of the notice on my social media channels and via the booking system (www.bookwhen.com) I reserve the right to determine the form and means of providing notifications to you and you may have opted out of certain means of notification as described in this privacy policy.

Yoga with Rach may update its privacy policy from time to time and so you should review this policy periodically. When we change the policy in a material way we will update the 'last modified' date at the top of this page. Changes are effective when they are posted on this page. If you have any questions about this privacy policy, the practices of this site or your dealings with this website please contact Rachael Wagstaffe at hello@yogawithrach.co.uk or 07970 322553

If you feel there is an issue with the way Yoga with Rach handles your data then you can contact the ICO - Information Commissioner's Office.

CHECK-IN:

The studio opens 10 minutes before the class start time, unless otherwise stated. The doors will be closed at the start time to ensure the class is not disturbed. Please allow time to park/arrive at the studio so you don't arrive late.

With regards to workshops and retreats we will contact you about arrival times.

SUP Yoga please arrive to allow time to get changed into suitable attire - you will get wet!

FACILITIES:

The studio is on the ground floor with an upstairs bathroom, we have no lift. Please bring a bottle of water to stay hydrated during classes. Please note no footwear is permitted in the studio, please remove these in the lobby.

MEDICAL CONCERNS:

Please get in touch if you have any medical concerns, have prior injuries, are pregnant as we may need to modify your practice. Though Yoga is for everybody we still need to listen to our bodies and ensure we don't injury ourselves as this is not yoga!